Punctuality: Please arrive 10-15 minutes early so you can be well-prepped and enjoy an unhurried transition into your treatment.
Arriving Late: Arriving late will interfere with your treatment, therefore, making the treatment time needed insufficient. If you are 15 minutes late, we reserve the right to cancel your appointment and you will be subject to losing your non-refundable deposit. Please note that rescheduling of appointments is subject to availability.
By scheduling an appointment, you are agreeing to our cancellation/no-show policy.
Cancellations: We take pride in the appropriate reservation of your procedural date and scheduled time. Our priority is to schedule procedures that can be attended to with the utmost of care. Our office scheduling policy is very time-sensitive due to the constraints of certain procedures. Therefore, please understand the importance of respecting our 24-hour cancellation/rescheduling policy. Our 24-hour cancellation/reschedule policy is very strict. If you fail to reschedule your appointment within 24 hours prior to the initial appointment, cancel, or do not show, you are subject to lose your future appointments and or deposit/unused money. Any appointment that no shows and/or does not cancel within 24 hours will have the following fee automatically charged to the credit card on file:
No shows: We strongly encourage you to communicate with us. If you fail to arrive for your scheduled treatment time without having notified us, you will be subject to losing your deposit or 50% of the service cost. A no-show will also disengage or void any agreements you may have with our office. If a client has no shown and/or late canceled 3 times, client will then be required to prepay in full for future services at time of booking appointment. The amount pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 24 hours of the appointment time, the amount paid will be credited for future services at Transformations Aesthetics & Wellness Spa.
Refunds are not given on services rendered due to the nature of medical aesthetic treatments. Aesthetic results are variable from person to person and while we do our best to achieve the desired outcome it cannot always be guaranteed. Clients are responsible for further treatments needed to achieve optimal results.
Retail: We do not offer refunds on products purchased. Products may be returned for in-spa credit within 7 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days for the same product only.
No refund on Gift Certificate purchases.
Payment: Payment in full is on the day of treatment or before the day of initial treatment. The following payment options are available:
Cash: You may pay for your treatment with cash to avoid a 3% surcharge at the time of sale. A credit card is placed on file at the time of booking an appointment to solely secure your booking.
Credit Cards: We accept Visa, MasterCard, American Express, Discover, Care Credit, Afterpay, and Affirm.
All credit card transactions will incur a 3% surcharge. A valid form of payment will be requested at your initial appointment to be kept on file to process any outstanding balances and/or cancellation fees.
Our med spa has a no children policy in place. This policy is implemented for safety reasons and to maintain a calm and relaxing environment for our clients. We appreciate your understanding and cooperation in adhering to this policy.
